Outsource Back Office & Administration
Access a wide range of back-office and administrative talent, including IT support data entry officers logistics support and purchasing officers all managed by OutsourceWorkload.
Outsource for Back Office & Administration
Every business, large or small, has back-office tasks that consume valuable time and money. OutsourceWorkload offers expert solutions for virtually all administrative functions your business requires.
Let us handle the complex and mundane admin work, freeing you to focus on your core business. Contact us to discover how outsourcing your back-office functions can save you time and dramatically reduce costs.
The Scope
Outsourcing Services
Data Entry Officers
Reverse Logistics Support
Purchasing Officer
Field Service Scheduling
Technical Pre Assessments
Claims Administrators
Outsourcing Benefits
Scalability
Businesses often wish they had quick access to additional resources. However, recruiting, onboarding and then supporting full-time employees can be both time- and cost-intensive. This limits potential for growth and slows momentum, because it is often speed to market and the ability to quickly execute that prove to be the difference when winning or retaining customers.
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Scalability
Flexibility
Businesses are subject to financial ebbs and flows, and there is a significant commitment and risk that comes with hiring full-time employees onshore. The cost of hiring, paying salary and employment ancillaries (superannuation, insurance, etc.) is one of the most significant items on any company’s profit and loss statement.
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Flexibility
Talent
Many recognizable brands leverage our global teams because the talent pool we access is so rich and diverse. We give US companies a direct line to university-educated professionals ready to enter the workforce, allowing you to onboard qualified people fast.
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Unique talent
Outsourcing Process
The Brief
You provide us with details of the role you wish to outsource, which can be as simple as a position title or more detailed, such as a job description or specific requirements of the role. We will then use this information to match you with the perfect candidate(s).
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Recruitment & Selection
Unlike our competitors, we can provide you with a range of candidates for all available roles — free of charge. There is no commitment whatsoever until you decide that we have found the perfect person for the job. You can choose to be closely involved with the recruitment process throughout, or you can leave it to us to handle on your behalf, saving you both time and money.
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Start Date Provided
Once you have selected your new offshore team member(s), we will provide you with details of their start date. In most cases, the time frame from brief to start date will only be 4 to 6 weeks.
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Induction
We can handle all aspects of the induction process and employment ancillaries on your behalf, such as employee onboarding, probationary reviews, payroll, OHS, etc., as well as providing employees with brand new IT equipment. On your new offshore team member’s first day, we will take them through our company induction and get them set up so that they are ready to start work.
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Training & Handover
You have the option of receiving our assistance in the training of your new team member/s, an add-on benefit that we are pleased to offer free of charge. Once training is complete, your new team member(s) operate as an extension of your onshore team, except that they are located and work remotely in the Philippines.
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Ongoing Support
Each of our sites provide dedicated support through team leads, site leads and human resources staff, all of whom are available to you 24/7. Your offshore team is monitored in real time using human resources management software that links to our payroll, while our state-of-the-art secure delivery centres are equipped with biometric entry, CCTV, redundant internet connectivity, as well as back-up generators for any power outages.
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We specialize in building dedicated offshore teams for your business. Our core services include 24/7 customer support, back-office operations, finance and accounting (like AP/AR), data entry, and virtual administrative support. We tailor our solution to fit your exact needs.
This varies by role and experience, but our clients typically save considerably on payroll and overhead while maintaining quality.
No long-term lock-ins. We work with simple, flexible agreements so you can scale up or down based on your needs.
Secure, modern offices with HR support, IT, redundancy and all the essentials to keep your team productive.
Our onboarding process is fast and efficient. After defining your requirements, we handle all recruitment, training, and setup. In most cases, we can have your new team fully operational and integrated in as little as 2-3 weeks.
Testimonials
“OutsourceWorkload completely rebuilt our financial operations. With their airtight processes and clear SLAs, our month-end close is now twice as fast. A top-tier partner for back-office support.
Testimonials
“Partnering with OutsourceWorkload allowed us to scale our customer support to 24/7 in under a month. They delivered world-class QA and maintained high CSAT scores without missing a beat.”
Testimonials
“We moved our data entry and complex administrative tasks to OutsourceWorkload, and the impact was immediate. Their team is accurate, fast, and incredibly professional. It’s freed up our local staff to focus on core growth.”
Testimonials
“From recruitment to training and ongoing support, the partnership feels seamless. Productivity went up, costs went down.”