24/7 client support
Careers
Find you, with us.
Find you, with us.
Platinum Outsourcing is an ISO9001 certified, award winning, trusted and professional outsourcing provider, servicing exclusively an Australian client base. We are one of Australia's fastest growing BPO's, ranking as one of Australia's fastest growing companies in the 2022 and 2024 Australian Financial Review Fast Starters List, as well as the Smart Company Smart50. We retain a 4.5 Employer Rating on Glassdoor, offer a range of work setups, and compensate our team above market!
Michelle
Customer Support • Full Time
Ron
Digital Designer • Full Time
Caren
Accounts Officer • Full Time
Peace of Mind
Redundant high-speed internet
Modern, secure delivery centres
ISO 9001 Certification in progress
Vision
To create an environment in which our teams can grow and develop both personally and professionally, and provide them with the tools to impact positively on the wider community.
Mission
To help provide businesses of all shapes and sizes, easy access to outsourced teams
Values
We believe in paying it forward, which is why we always act with integrity and ensure that social responsibility is at the forefront of our decision making.
Why Choose Us
We Make It Easy
Experience Our Seamless Onboarding
Outsourcing can be a daunting process – but it doesn't have to be. Get peace of mind by working directly with our Australian-based leadership team throughout the entire onboarding process, from initial discovery meetings right through to managing recruitment.
Customer Experience is Our Priority
How do we deliver an exceptional customer experience? We take our commitment to the customer experience seriously. Each of our sites has dedicated support staff, including team leads, site leads and human resources staff, all of whom are available 24/7. Your offshore team is monitored in real time.
Modern & Secure Delivery Centres
Our state-of-the-art secure delivery centres are equipped with biometric entry, static and roving security guards, CCTV, redundant internet connectivity, as well as back-up generators for any power outages.
Testimonials
“We have built a great offshore team in Manila through our partnership with Platinum. They currently support our business across both customer-facing call centre and back office (accounts and logistics).”
Testimonials
“Their team scaled our support coverage to 24/7 in three weeks without sacrificing CSAT. Reporting and QA are world-class.”
Testimonials
“Platinum rebuilt finance operations with airtight processes and clear SLAs. Month-end now closes 3× faster.”
Testimonials
“From recruitment to training and ongoing support, the partnership feels seamless. Productivity went up, costs went down.”