24/7 client support
OutsourceWorkload
Your Partner in Measurable Growth
1. Why Choose Us?
With over 100 years of combined experience in B2B lead generation, telemarketing, digital marketing, and appointment setting, we've refined our methods to consistently deliver measurable ROI for our clients.
Here’s how we ensure you get the very best:
- Proven strategies tailored to your market
- Data-driven campaigns focused on real outcomes
- Expert teams aligned with your sales objectives
- Transparent reporting to track ROI and performance
2. Onboarding
Every successful lead generation campaign starts with a solid foundation — and that begins with a clear plan.
At OutsourceWorkload, our onboarding process is built to align your campaign with your growth objectives from day one. We take the time to understand your business, your products or services, your target markets, value proposition, and campaign goals — while also identifying any potential challenges that could impact performance.
By the end of the briefing, we know exactly:
- Who to target
- How to reach them
- What messaging will drive the strongest response
We also go a step further by analysing your existing client database. This helps us uncover valuable insights, identify key patterns, and pinpoint new opportunities — all of which contribute to smarter targeting and stronger results.
3. Reporting
Gain Full Visibility Into Your Campaign Performance
We provide detailed reporting that shows exactly how your campaigns are performing—from the number of leads generated to the quality of the opportunities created. You'll have complete transparency into the metrics that matter most.
Each month, we review the status of your opportunities and deliver clear, actionable recommendations designed to help you maximise results and ROI.
4. Technology
Smarter Lead Generation Through Purpose-Built Technology
Our in-house, purpose-built CRM system, combined with advanced AI sales enablement tools, delivers smarter, more efficient lead generation. Every interaction is tracked, follow-ups are intelligently prioritised, and valuable data is seamlessly exported back to you—giving you full visibility at every stage.
This technology enables deep analysis, precise targeting, and continuous optimisation, ensuring every campaign generates high-quality opportunities and delivers measurable growth.
5. Quality Assurance
Our leads undergo a multi-step quality assurance process to ensure data accuracy and contextual relevance. Every interaction is reviewed by our QA specialists using predefined criteria and behavioural analysis tools. This ensures only validated, high-intent leads are passed through to your team—minimising noise and optimising conversion potential.
💼 Persuasive Version
Focus Only on the Right Conversations
We don’t just generate leads—we ensure they’re worth your time. Every interaction is reviewed by our dedicated Quality Assurance team to confirm it's accurate, relevant, and aligned with your ideal customer profile. That means your team spends less time sifting through noise and more time closing meaningful opportunities.
✂️ Concise Version
Only Qualified Leads, No Exceptions
Every lead is thoroughly reviewed by our QA team for accuracy and relevance—so your team engages only with the right prospects.
Peace of Mind
Redundant high-speed internet
Modern, secure delivery centres
ISO 9001 Certification in progress
Vision
To cultivate an environment where our teams can thrive personally and professionally, empowering them with the tools to make a positive impact on the wider community.
Mission
To provide businesses of all sizes with seamless and easy access to high-performing outsourced teams.
Values
We believe in paying it forward. We act with integrity and place social responsibility at the forefront of every decision we make.
Why Choose Us
We Make It Easy
Experience Our Seamless Onboarding
Outsourcing can feel like a daunting process, but it doesn't have to be. We provide complete peace of mind by having you work directly with our US-based leadership team, guiding you from the first discovery meeting right through to managing recruitment.
Customer Experience is Our Priority
We deliver an exceptional customer experience by providing a robust, 24/7 support structure. Your remote team is monitored in real-time and backed by dedicated team leads, site leads, and HR staff, ensuring constant oversight and immediate assistance.
Modern & Secure Delivery Centres
Our state-of-the-art secure delivery centers are equipped with biometric entry, 24/7 security guards, and CCTV. We ensure uninterrupted operations with redundant internet connectivity and full backup generators for any power outages.
Testimonials
“We have built a great offshore team in Manila through our partnership with Platinum. They currently support our business across both customer-facing call centre and back office (accounts and logistics).”
Testimonials
“Their team scaled our support coverage to 24/7 in three weeks without sacrificing CSAT. Reporting and QA are world-class.”
Testimonials
“Platinum rebuilt finance operations with airtight processes and clear SLAs. Month-end now closes 3× faster.”
Testimonials
“From recruitment to training and ongoing support, the partnership feels seamless. Productivity went up, costs went down.”